We all have come to experience some sort of customer service in our lives. Some of it phenomenal, whereas some pure dismal. And I guess the experience had been that of gratefulness and sheer disillusionment respectfully. Both good and bad service makes a significant part of our memories. Some of those we will want to cherish for the rest o f our lives, and others we could just as well forget them- they makes us cringe, negative and bad tempered.
Perhaps, you could ask –where am I getting at? I am dedicating this entry to the 2007 WOWers. I am asking – who is the customer in your blog? Is it someone who happens to stumble on your entries or someone specific? How are you treating them? As individuals who have values, passions and interests or what? Without trying to be grandstanding I will like to see the customers of the Armchair Critic as not only possible employers, but as individuals who like to critique, who like to push the boundaries, and perhaps individuals who are “constructive radicals”. I cater for group of individuals who do not feel intimidated at all in speaking their minds. Sometimes I don’t crack it well, but on a daily basis I try to reflect this and to be truly committed to serving this “hard –to- please –customers”. I will like to think that you bloggers (WOWers) are writing for a specific category of customers out there (or employers for that matter).That you are not just shooting in the dark hoping to hit your target (the proverbial shooting- from -the -hip)
I would like to hear you thoughts on this. Please get back to me as soon as you can… (Mwagi, Stallion, Ijeoma…and others)